Caring for Your Home

Main Topic Index » Warranty Guidelines

Reporting Procedures

All service requests should be put in writing. Forms will be provided for your convience.

In order for our service program to operate at maximum efficiency and for your convenience, we suggest that you wait 30 days before submitting any warranty list. This allows you sufficient time to become settled in your new home and to thoroughly examine all components.

Near the end of the eleventh month of your materials and workmanship warranty, you should submit a year-end report. We will also be happy to discuss any maintenance questions you may have at that time.

As defined by the limited warranty, "emergency" includes situations such as:

? Total loss of heat.

? Total loss of electricity. (Check with the utility company before reporting this circumstance to Oliver Homes or electrician.)

? Total loss of water. (Check with the water department to be certain the problem is not a

general outage in the area.)

? Plumbing leaks that requires the entire water supply to be shut off.

? Gas leak. (Contact your utility company or plumber if the leak is at the furnace or water

heater supply lines.)

? Lock mechanism that will not allow you in the home.

During business hours, call Oliver Homes office:

After hours, or on weekends or holidays, call the necessary trade contractor directly. Their phone numbers are listed on the Emergency Phone Numbers sheet you receive at orientation.

If you wish to initiate non-emergency warranty service between the 30-day and year-end report, you are welcome to do so by sending in a service request form or writing a letter. We will handle these requests according to the same procedures that apply to the 30-day and year-end reports.

The manufacturers of kitchen appliances will work directly with you if any repairs are needed for these products. Customer service phone numbers are listed in the use and care materials for each appliance. Be prepared to provide the model and serial number of the item and the closing date on your home. Appliance warranties are generally for one year; refer to the literature provided by the manufacturer for complete information.