Caring for Your Home

Main Topic Index » Warranty Guidelines

Service Processing Procedures

You can help us to serve you better by providing complete information, including:

? Name, address, and phone numbers where you can be reached during business hours.

? A complete description of the problem, for example, "guest bath?cold water line leaks under sink," rather than "plumbing problem." Or "hall bath ? door sticks."

When we receive a warranty service request, we may contact you for an inspection appointment. Warranty inspection appointments are available Monday through Friday, 7 a.m. to 4 p.m. We inspect the items listed in your written request to confirm warranty coverage and determine appropriate action. Generally reported items fall into one of three categories:

? Trade contractor items

? In-house items

? Home maintenance items

If a trade contractor or an in-house employee is required to complete repairs, we issue a warranty work order and the repair technician contacts you to schedule the work. Warranty work appointments are available Monday through Friday, 7 a.m. to 4 p.m. We intend to complete warranty work orders within 15 work days of the inspection unless you are unavailable for access. If a back-ordered part or similar circumstance causes a delay, we will let you know.

If the item is home maintenance, we will review the maintenance steps with you and offer whatever informational assistance we can. Oliver Homes does not provide routine home maintenance.