Caring for Your Home

Main Topic Index » Warranty Guidelines

Reporting Warranty Items

The many details of warranty coverage can be confusing. We hope this chart will make reporting items easier. If you do not know whom to contact, call our office and we will guide you.

Appliances

Contact the manufacturer directly with model and serial number, closing date, and description of problem.

During our business hours (Monday through Friday, 8 a.m. until 5 p.m.), call our main office, (301) 797-0000. After business hours or on weekends or holidays, contact the trade or appropriate utility company directly using the emergency numbers you receive at your orientation.

Mail, fax, or e-mail your written list of items to our office. You can find service request forms at the end of this manual or you can request more by calling our office:

19733 Leitersburg Pike

Hagerstown, Maryland 21742

Fax (301) 797-7466

Storm damage or other natural disaster

Contact your homeowner's insurance agent immediately. Contain damage as much as possible without endangering yourself. In extreme situations, photograph the damage.

Office Hours: Monday through Friday, 8 a.m. until 5 p.m.

Inspection appointments: Monday through Friday, 7 a.m. until 4 p.m.

Work appointments: Monday through Friday, 7 a.m. until 4 p.m.

Call the main office during normal business hours, (301) 797 -0000.

If the item is home maintenance, we will review the maintenance steps with you and offer whatever informational assistance we can.